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Refund policy

Returns

We offer a 100% money back Guarantee on all bn Family products. That is products created for or manufactured by bnmulti. ie bn Chews, bn caps, bn fibre bn cal etc.  Because we stand behind the taste of our products However we can not provide the same Guarantee for Non - bn products as we did not create or manufacture them. We think they are great products however we can only provide the same Guarantee as they provide for their own products listed below 

 

 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

 

 To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

 

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@bnmulti.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping

To return your product, you should mail your product to:

Attn: BNMulti Returns, 108 Boundary Road, Bardon, QLD 4065 AU

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping. We don’t guarantee that we will receive your returned item.